Shipping & Returns

Last updated: July 10, 2026

Holland Industry supplies wholesale customers in Canada and coordinates international orders where products, carriers and destination requirements permit. Shipping availability, cost and timing are confirmed for each order; catalogue availability is not a freight quotation or delivery guarantee.

Processing, parcel and freight orders

Typical in-stock parcel or pickup orders are prepared within one to two business days after order review and payment or account clearance. Pallet, freight, oversized, special-order and export shipments may require additional packing, documentation and carrier scheduling. The team will contact you if an order needs a revised timeline.

Orders may travel by parcel carrier, LTL freight, dedicated carrier or another service appropriate for the size, weight, destination and product restrictions. Freight, pallet and oversized charges are quoted separately when they cannot be calculated at checkout. Contact the wholesale team before ordering when a delivery appointment, liftgate, limited-access service, inside delivery or other special handling is required.

Pickup

Pickup may be arranged at 410 Ormont Drive, Toronto, Ontario M9L 1N9 or 400 Matheson Boulevard East, Unit 36, Mississauga, Ontario L4Z 1P1. Wait for a ready-for-pickup notice before travelling. Bring the order or confirmation number and identification for the business or authorized collector. Published hours are Monday-Friday 10:00 a.m.-8:00 p.m. and Saturday-Sunday 11:00 a.m.-7:00 p.m.; confirm holiday hours and large-order loading arrangements in advance.

Back-orders, partial shipments and address changes

If an item is unavailable, Holland Industry may contact the customer about a back-order, substitute, revised quantity or partial shipment. Partial shipments that create additional freight charges are not released without customer approval. Shipping-address changes must be received before an order is packed, released or tendered to a carrier. After release, rerouting may be unavailable and carrier fees, delays or loss risk may apply.

Receiving, damage and shortages

The customer is responsible for providing safe carrier access, any required dock or unloading equipment, and an authorized person to inspect and receive freight. Count packages and inspect wrapping, pallets and cartons before signing. Note visible damage or shortages on the carrier receipt and report them to Holland Industry on the same business day. Report concealed damage or a packing shortage within two business days of delivery, with the order number, photographs, product details and packaging retained for inspection. Carrier or manufacturer claim deadlines may be shorter and will also apply.

Returns

Do not send products back without written return authorization. Eligibility, time limits, condition requirements, restocking charges, freight responsibility and credit or refund handling are described in the Returns & Refund Policy. Special-order, custom, opened consumable, clearance and regulated items may be non-returnable.

For a shipping estimate or help planning pickup or freight, use the contact form, call 1 (866) 513-4769 ext. 1, or email [email protected].