Returns & Refund Policy

Last updated: July 10, 2026

Wholesale returns require review and written authorization from Holland Industry. Do not ship, drop off or hand a product to a carrier for return until the team provides return instructions and a return authorization reference.

Request period and eligibility

Unless a quotation, invoice, manufacturer program or written agreement states a different period, submit a return request within 14 calendar days after delivery or pickup. Eligible standard-stock products must be unused, uninstalled, complete and in resalable condition with original packaging, labels, manuals, accessories and seals intact.

Opened nutrients, additives, grow media, chemicals, liquids and other consumables; custom or special-order goods; clearance or final-sale products; cut material; products damaged after receipt; and goods subject to health, safety or regulatory restrictions are normally non-returnable. Warranty issues may be handled under the applicable manufacturer process rather than as a return.

Authorization, condition and freight

Provide the order or invoice number, product and quantity, reason for the request, and photographs when condition, damage or an incorrect item is involved. Holland Industry will confirm whether the request is eligible, where it must be sent, the required carrier method and any restocking fee before authorizing the return. Unauthorized shipments may be refused.

Unless the product was shipped incorrectly or accepted as defective or transit-damaged, the customer is responsible for secure packaging, insurance and return freight. Original outbound freight and special carrier charges are not refundable. A restocking fee may apply to approved non-defective returns and will be disclosed before authorization.

Damage, shortages and incorrect products

Note visible freight damage or shortages on the carrier receipt and report them the same business day. Report concealed damage or packing shortages within two business days. Keep all packaging and provide photographs so a carrier or supplier claim can be assessed. If Holland Industry confirms an incorrect shipment, the team will provide correction or return instructions.

Credits and refunds

Approved returns are inspected after receipt. Holland Industry normally issues a credit to the customer's wholesale account, less authorized restocking, freight or damage deductions. A refund to the original payment method is issued only when agreed or when an account credit is not appropriate. Processing begins after inspection and may take additional time to appear through the customer's financial institution.

Start a request through the contact form, call 1 (866) 513-4769 ext. 1, or email [email protected].